Refund policy

Cancellation Policy

Right of withdrawal

You have the right to withdraw from this contract within fourteen days without giving any reason. The withdrawal period is fourteen days from the day on which you, or a third party other than the carrier designated by you, take possession of the goods. If you order multiple goods that are delivered separately, the period begins on the day on which you, or a third party designated by you, take possession of the last item.

To exercise your right of withdrawal, you must inform us (Cubiro, owner Marcel Felber, Auf dem Tigge 1, 59427 Unna, Germany, phone: +49 2303 2300266, email: service@cubirox.com) of your decision to withdraw from this contract by means of a clear statement (e.g. a letter sent by post or an email). You may use the attached model withdrawal form, but this is not mandatory. To meet the withdrawal deadline, it is sufficient for you to send your communication concerning the exercise of the right of withdrawal before the withdrawal period has expired.

Effects of withdrawal

If you withdraw from this contract, we shall reimburse all payments received from you, including the costs of delivery (with the exception of supplementary costs resulting from your choice of a type of delivery other than the least expensive standard delivery offered by us), without undue delay and in any event no later than fourteen days from the day on which we are informed of your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.

We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

You shall send back the goods or hand them over to us (Cubiro, owner Marcel Felber, Auf dem Tigge 1, 59427 Unna, Germany) without undue delay and in any event no later than fourteen days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of fourteen days has expired.

You will bear the direct cost of returning the goods.

You are only liable for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

End of cancellation policy

Model withdrawal form

(Complete and return this form only if you wish to withdraw from the contract.)

– To Cubiro, owner Marcel Felber, Auf dem Tigge 1, 59427 Unna, Germany, email: service@cubirox.com:
– I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*)/for the provision of the following service (*)
– Ordered on (*)/received on (*)
– Name of consumer(s)
– Address of consumer(s)
– Signature of consumer(s) (only if this form is notified on paper)
– Date

(*) Delete as appropriate.

Notes for collectors

Please use the original packaging (blister/window box) for returns where possible and protect it with an outer box. Damage to collector packaging beyond what is necessary for inspection, as would be possible in a shop, may constitute a loss in value.

Damaged or incorrect items

If an item is damaged, defective or you received the wrong item, please contact us at service@cubirox.com. In this case, you will not incur any return costs. The statutory warranty applies.